Sykes Enterprises: Leader of the pack

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How do you reach customers? The challenge has been around as long as the markets. In a fast-paced specialized global economy, maintaining customer contact is no small feat, but Sykes Enterprises, Inc. (Nasdaq:SYKE) has built a rocketing revenue business by mastering the challenge.

The company provides customer contact management solutions in the business outsourcing market. Its clients include Fortune 1000 companies and other organizations; its supported sectors are the communications, technology/consumer, financial services, health-care, transportation and leisure industries.

Sykes’ self-proclaimed science-like service practices are now being deployed in health-care management. The company’s TeleHealth services allow health-care professionals to communicate with each other on a range of patient issues including chronic symptom management, health information, wellness and mental health.

But the company’s product line doesn’t stop at health care. If you’ve ever relied on roadside assistance with that flat tire, deposited a check or had other online customer support contact with your bank, you may have unwittingly been using Sykes’ technology. Worried about identity theft in today’s tricky information economy? The company’s got your back. Sykes is even putting its electronic know-how to work in card services, broadband, wireless, legal assistance and business support, among others.

Whether the client is offering tried and true customer service using a traditional 20th century vehicle such as the telephone, or is harnessing the speed of the Internet with email and electronic chat, Sykes implements tech-savvy innovations. If the organization is located in the Americas, Europe, Asia and Africa, it’s in range . . .

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